Terms and Conditions

2.1. These terms apply in full to every Agreement between the Clinic and the Patient.
2.2. The Clinic makes these terms available free of charge upon request.
2.3. Deviations from these terms are only binding if expressly agreed upon in writing.
2.4. Confirming an appointment implies unconditional acceptance of these terms.

3.1. An Agreement is established through a written or oral appointment, which is confirmed in writing by the Clinic.
3.2. The Patient is obligated to verify the appointment confirmation for accuracy without delay. The responsibility for the correctness of the provided personal data lies entirely with the Patient.

4.1. The Patient must be able to identify themselves at any time upon request of the Clinic with a valid, legally recognized identity document.
4.2. Prior to each Treatment, the Patient must sign an informed consent form.
4.3. If the aforementioned obligations are not met, the Clinic is entitled to suspend the execution of the Agreement.

5.1. Cancellation of an appointment must occur at least 48 hours before the scheduled time. Cancellation within 48 hours, or failure to appear at the appointment without notice, constitutes default.
5.2. If the Patient arrives more than fifteen (15) minutes after the scheduled time, the Clinic reserves the right to cancel the appointment and consider it as default.
5.3. In case of default, the Clinic is entitled to charge a minimum of 75% of the applicable fee for the appointment.
5.4. The physician reserves the right to cancel a treatment on medical grounds. In such case, a deposit of €1,000.00 will be charged to cover costs incurred.
5.5. Improper behavior by the Patient or their companions may result in immediate termination of the Agreement, with the full treatment costs remaining due.

6.1. Rates may be changed by the Clinic. Applicable rates are communicated when entering into the Agreement.
6.2. Price increases within three (3) months of entering the Agreement give the Patient the right to terminate the Agreement.
6.3. All communicated prices are indicative. The final, binding price is determined in the personal quote after the consultation.
6.4. The Patient is responsible for communication and any reimbursements from their health insurer.

7.1. Full payment must be completed before the start of the Treatment.
7.2. If payment is not received on time, the Patient is automatically in default without further notice being required.
7.3. In case of default, all resulting costs, including statutory interest and (extrajudicial) collection costs, are entirely at the expense of the Patient.

8.1. Complaints must be reported in writing and in detail to the independent complaints committee of the Clinic within fourteen (14) days after treatment, or within eight (8) days after discovering the complaint.
8.2. If a complaint is found to be valid, the Clinic will endeavor to provide an appropriate solution, including possibly re-performing the treatment, unless this is reasonably no longer possible or meaningful.

9.1. The Clinic performs its work to the best of its knowledge and ability. Liability is always limited to the amount paid out by the professional liability insurance in the relevant case.
9.2. The Clinic is never liable for damages resulting from incorrect or incomplete information provided by the Patient.
9.3. The Clinic accepts no liability for loss or damage to personal belongings of the Patient.

10.1. The Clinic guarantees strict confidentiality of all medical and personal data of the Patient, in accordance with applicable legislation (GDPR).
10.2. Data is stored in a secure medical file.

In the event of bankruptcy or suspension of payment by the Patient, all agreements are automatically dissolved and all claims of the Clinic become immediately payable.

In situations of force majeure that prevent the execution of the Agreement, the obligations of the Clinic are suspended without this leading to compensation.

All documentation, advice, and materials provided by the Clinic remain the intellectual property of the Clinic and may not be reproduced or published without prior written consent.

Rights and obligations from the Agreement may not be transferred to third parties without written consent from the Clinic.

Dutch law exclusively applies to all agreements. Any disputes will be submitted to the competent court in Amsterdam.